S E C U R I T Y   O F   I N F O R M A T I O N   N O T I C E

Notice to new website users

The personal and health information you provide to Cabrini using the Patient Portal ("Service") will be relied upon by Cabrini to provide you with medical and other services. For your health and safety, it is essential that you provide us with complete and accurate information.

Privacy laws require that, wherever practicable, Cabrini only collects personal and health information from the person to whom that information relates.  If you are using the Service to provide information on behalf of another person aged 16 years or older (whether that person is your spouse, child or another family member), you must ensure you have permission to use, access and disclose their personal and health information using this Service. 

Because this is an online service, it is also important that you observe the following security precautions:

Email address

To register, you will be asked to provide an email address. If anyone else can access your email at that email address, they may be able to access the information you provide using this service. We therefore recommend that you do not provide an email address that you share with anyone else unless you consent for that person to access your information. 

Passcode to mobile phone

To register, you will be asked to set up a username and password. You will also be asked to verify your account by entering a 6-digit passcode, which will be sent to your mobile phone. This verification code will also be used for signing documents via the Service. The passcode sent to your mobile phone will only be active for 10 minutes after which time a new passcode must be obtained.

Malicious emails

Sometimes malicious emails are received requesting passwords or other security information. Cabrini will never send emails asking you for such information. If you receive an email requesting your password or other security information, do not respond to it, even if it looks as if Cabrini sent it. Instead, please notify us on patientservices@cabrini.com.au.

Viruses and spyware

Computers can become infected with viruses and spyware. Infected computers can detect information that you type (such as your username and password) and disclose that information to other people. It is essential that you only access the Service from a computer that is secure and which has updated anti-virus software installed.

Use of "Remember my password" option

Some browsers support a "remember my password" function. We recommend you always choose the option "never from this site" and enter your username and password each time you access the Service. Personal and health information may be accessed by an unauthorised person if you allow your username and password to be remembered by the computer you are using and somebody other than you is able to access that computer.

Website security measures

To protect your personal and health information, this site has adopted a number of security features including:

  • Encryption of all data in transit using Secure Sockets Layer (128-bit SSL) encryption
  • Storage of all data in ISO 27001 Accredited and IRAP Accredited Data Centre in Australia
  • Encryption of all links and database keys
  • Two factor authentication on password recovery