F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

To complete an eAdmission you will need access to:

• Mobile phone and an email address
• Your current Medicare, Concession cards and Ambulance membership details if applicable
• Your Private Health Insurance details, WorkCover or TAC details if applicable
• Personal and Next of Kin details
• Contact details of your usual General Practitioner and the doctor who referred you to this admission
• Your list of current medications including prescribed and supplementary, the strength, dose and reason for taking
• Medical and surgical history

Yes, you can complete an eAdmission as long as you have assistance from a trusted source. This could be a relative or friend who has an email address and a mobile phone.

They can create a user account and complete the admission on your behalf if you are comfortable for them to have access to your personal and health information and to provide this information to Cabrini. 

Passwords must be at least 8 characters long including at least one capital letter, one lower case letter and one number. DO NOT include your name or email address or common words such as 'password'.

Cabrini recommends that you DO NOT use the ‘remember my password’ function. Instead, you should enter your username and password each time to protect your account. 

If you have forgotten your password, simply select the ‘Forgotten Password' link and follow the prompts to re-set your password. 

If you have forgotten the email used to log into the account, please call our eAdmission Helpline for assistance on (03) 9508 1679.

Yes, you will need to complete a new admission each time you come into hospital.

To start a new admission, please click ‘New Admission’. 

Your personal details and health history will pre-populate with information you have previously provided. You simply need to validate the information since your last admission and if there are any changes update the details.

The only information you will be asked to populate are details specific to the new admission such as expected admission date, reason for admission and admitting doctor.

Please type in the first letter of the doctor's SURNAME and wait for the doctor list to load (this is to ensure you have correct spelling).

Once the list has loaded, you can continue to type additional letters of the surname to further narrow it down. If the doctor still does not exist sometimes refreshing the page can help.

If the admitting doctor's name is still not appearing, please call us on (03) 9508 1679 for further assistance. If the phone number goes to voicemail, please leave a message and clearly state your name, contact number and reason for calling.

A member of our Patient Services team will contact you as soon as possible to offer assistance.

If your doctor has not provided you with the "MBS Item Numbers" please just skip this question.

Please scroll up the page to ensure you have responded to all questions.

Any missing responses will have red text next to it prompting for an answer.

Complete all questions and select 'Save and Continue' to progress to the next page. 

If you cannot locate your GP details, click on the box ‘I cannot find my GP’. This will allow you to manually type in your GP’s details including their address.

It is a compulsory field to enter your GP’s address. 

You can delete the GP listed by clicking on the ‘x’ icon. This will remove the existing GP.

You can then add your new GP.

Yes, you will receive an email confirmation after completing the eAdmission.

Please check your ‘junk mail’ if you cannot find the email in your inbox.

No, once you submitted your form, you will not be able to make any changes.

Please call our eAdmission Helpline on (03) 9508 1679 for assistance with any change requests. Our staff can make changes on your behalf.

Yes, before you submit your eAdmission you have the option to ‘View Form’ for both the Admission and Health History Form. Click on the icons shown below. 

This will open the information in PDF view – which you can then save if you wish to retain a copy.

Once you submitted your eAdmission, you can always view your completed forms on the homepage of your portal.

Select the 'View Form' button against the admission you wish to access, and 'Print' to download a PDF copy.